Your guide: Does Stockx do returns?

For many customers, being able to return items is an important part of shopping online. There are specific ways to return items to the well-known online store StockX, which sells sneakers, streetwear, electronics, and more. So, if you’ve ever wondered, “Does Stockx do returns?” you’ve come to the right place. Keep reading to learn more.

Also read: Does Ross have a Credit Card?

Does Stockx do returns?
Source: Sole Retreiver

Understanding how to return items to StockX

How do I go about returning something?

StockX has a systematic return policy to make the buying experience better for its customers. From October 15, 2024, customers will have 14 days from the delivery date to start a return for items that qualify. People can now buy things with more confidence because they know they can return anything that doesn’t meet their needs.

How to Qualify for Returns?

What Kinds of Things are Accepted?

Not every item you buy from StockX can be returned. Whether or not a product can be returned depends on the item and size bought. If you can return an item, the phrase “14-Day Return” will be displayed prominently on its product page.

Also, the items must be brand new and still have the StockX tag or label on them. This means they must be in the same condition they were in when they were shipped.

What Happens to Items That Are Wrong or Broken?

If you receive an item that is broken or not what you ordered, StockX’s Buyer Promise will protect you. Customers can be sure that this policy will take care of any problems that come up because of wrong orders or things arriving in bad shape.

How to start a StockX return?

To start a return on StockX, do these things:

  • Sign in to your StockX account: Check that the StockX website or app you’re using is the most up-to-date version.
  • See What You’ve Bought: In your profile, click on “Buying” and then “History.”
  • Choose the Order: Click on the order you want to return to see the “Order Details” page.
  • Start the Return Process: To start the StockX credit return process, press the “Start Return” button.
  • Find Out About Shipping: As soon as your return is approved, you will get a postage label and instructions on how to ship it back.
Does Stockx do returns?
Source: Modern Retail


Important Things to Keep in Mind

  • You have 14 days from the delivery date to start the return process.
  • You can only return items bought with a registered StockX account. Items bought with
  • Guest Checkout cannot be returned.
  • To find out what’s going on with your return, use the “Track My Order” tool or look at your Order Details in your account profile.


What Happens After an Item Is Returned?


Time to Process a Return

It should take three to five business days for StockX to process your returned items after they get them. After the verification process is done, the original shipping cost will be taken out of your StockX credit refund.

Things that can’t be checked out

If an item doesn’t meet the return requirements after being looked at, you will be asked to confirm your payment information and pay for the return postage. After that, the item will be sent back to you.

Also read: How Long Does StockX Take to Deliver?

Other options: reselling without fees

What is “no fee resale”?

For items that can’t be returned within 14 days, StockX lets you resell them for no fee. This lets you sell the goods again within 90 days of receiving them without having to pay the selling price. This feature is great for customers who change their minds about a purchase but still want to get some of their money back.

Does Stockx do returns?
Source: Contrary Research

What You Should Remember

  • StockX will take back eligible items for up to 14 days after delivery.
  • When you buy something during the holidays, you have more time to return it.
  • An item must be in its original condition and have all of its tags still on it in order to be returned.
  • The Buyer Promise covers things that are broken or don’t work right.
  • Within three to five business days of getting to StockX, returns are taken care of.
  • Things you can’t return can be sold again for free.

Frequently asked questions

  • Can I return the things I bought with Guest Checkout?
    • No, you can’t get your money back for things you bought with Guest Checkout. You need to have a StockX account set up before you can start a return.
  • What will happen if I choose not to buy something?
    • If you buy something and then change your mind, you can return it as long as it meets the return requirements and you do it within the return window.
  • What do I need to do to see if an item can be returned?
    • Check out the page for the thing you bought. If you can return it, it will say “14 Day Return” on the box.

Conclusion

So, if you’ve found thought you were stuck with your recent purchase, fear not. StockX does have a return policy that lets people send back items that are eligible within a certain time frame. People will feel safer and enjoy shopping more if they know what to do and follow the return process.

With services like No Fee Resale and extended holiday returns, StockX tries to meet its customers’ needs and make sure the deal goes smoothly. So, get ready to shop without fear. Happy shopping!

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